Privacy Policy

Privacy Policy

Introduction

At https://senior-care-olive-hill-texas.primarycareaid.com (hereinafter referred to as “Senior Care Olive Hill Texas,” “we,” “our,” or “the Company”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of data in compliance with various international privacy laws and regulations, ensuring a transparent approach to data handling.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies governing data handling, and we encourage you to review them before using such external services.

Processing Activities

This Privacy Policy governs your interactions with us when:

  1. You sign up and use our applications as an authorized user.
  2. You visit and navigate through our websites linked to this policy.
  3. You subscribe to receive communications, including newsletters, emails, phone calls, or text messages (SMS) from us.

Personal Data Collection

We collect various categories of personal data to enhance your experience and provide personalized services. The types of information we gather include:

  • Account Information: Details required to create and manage user accounts, such as names, usernames, email addresses, and passwords.
  • Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
  • Financial Information: Data related to your financial status or transactions, if voluntarily provided.
  • Purchase Information: Records of products or services purchased from us, including order details and preferences.
  • Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information from your smartphone or tablet.
  • Location Data: Geographic data from your devices when you interact with our location-based services.
  • Feedback and Reviews: Comments, ratings, and suggestions provided by users to improve our services.
  • Social Media Information: Details obtained from social media platforms when users connect their accounts to our services.
  • Product Interest: Information about products or services that you show interest in or purchase from us.

We collect this data through various methods: user input forms, account settings, checkout processes, surveys, analytics tools, and automated tracking technologies like cookies and similar files. Additionally, we may receive personal data from third parties, such as payment processors, but only subject to their privacy agreements.

Cookies and Tracking Technologies

We employ cookies and similar technologies to enhance user experience and gather analytics data:

  • Strictly Necessary Cookies: These ensure basic functions of our website, like secure login and navigation.
  • Preference Cookies: Used to remember user preferences, language settings, and customized content.
  • Analytics Cookies: Track website usage, measure performance, and compile aggregate statistics (non-identifiable data).

Users have control over non-essential cookies through our Cookie Manager, allowing them to manage their cookie choices.

Retention and Deletion

The retention period for personal data is determined by the purpose of its collection and in compliance with applicable laws:

  • Data required for service provision and contract fulfillment is retained during the duration of your relationship with us and for a reasonable time afterward to address any legal or administrative matters.
  • Financial transaction data is securely stored for tax, accounting, and fraud prevention purposes as required by law.
  • When no longer needed for these purposes, we delete or anonymize the data in a secure manner.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Encryption: We use encryption protocols for data at rest and in transit to protect sensitive information from unauthorized access.
  • Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict data protection standards to process transactions and handle other tasks on our behalf.
  • Access Controls: Our systems have access controls to ensure that only authorized personnel can access personal data.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under the age of 18. If we learn that a child has provided us with personal information, we will take steps to delete that data and terminate any associated accounts.

Your Rights (Depending on Your Location)

In accordance with applicable laws, users have certain rights regarding their personal data:

  • Access: The right to request access to and receive a copy of the personal data we hold about you.
  • Rectification: The right to correct or update incomplete or inaccurate personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
  • Restriction: The ability to limit our use of your personal data, in specific situations.
  • Portability: The right to receive a copy of your personal data in a structured format and transfer it to another controller.
  • Objection: The right to object to the processing of your personal data for specific purposes.
  • Non-Discrimination: You have the right not to be subject to automated individual decision-making or profiling, except where necessary by law.

To exercise these rights or submit any related queries, please contact our Data Privacy Team using the details provided below. We will respond to your requests as quickly as possible within the legal timeframes.

Changes to Policy

We reserve the right to update and modify this Privacy Policy at any time. Any changes made will be reflected on this page with an updated revision date. We encourage users to review this policy periodically to stay informed about our data handling practices.

Contact Information

For any questions, concerns, or requests related to privacy, data protection, or to exercise your rights:

Email: [email protected]

Mailing Address: [Provide the physical address if applicable]